I wanted to take some time and give you a little feedback in regards to the Lissmac deburring machine. It has been three months since the install and we are very satisfied of the quantity, quality and the fact that we were actually off in our calculations of how many hours a week this machine would be working. We went from three to four employees who would manually deburr for 8 hours to simply one 8 hour operator on the Lissmac and even then we had capacity to pass other parts that we wouldn't normally deburr. It has given us the opportunity to give our clients well deburred parts 100% of the time with no missed holes, notches or edges thus reducing non conformities. It was a good purchase that we come to realize how easily we can advance and at the same time create capacity, all the while we didn't cut any positions as the personnel who were deburring have now been relocated to other positions.
I just felt I needed to tell you how happy we are with this Lissmac and would recommend it to anyone in the sheet metal business.
A special thanks to you [Neiman Machinery], you were very patient with us and you never gave up.
It is with my most sincere thanks that this letter comes to you and your wonderful staff. Two days ago we had a most UN-timely breakdown on our Haegar 824 press. Not only was your staff courteous but also most efficient in the handling of our needs in the quick diagnosis of the problem but also the time frame in which we received the replacement parts (the next day). In addition to the support staff in California to help me replace said parts. I cannot emphasize enough my thanks to you and your team in preventing what could have been a missed shipment to one of our largest customers (Agilent technologies) a division of Hewlett Packard.
Please accept this letter as a small token of our appreciation.
Bringing Costa dross cleaning machine was a good decision and it has been proven now after running the machine in our daily operation in 2 shifts from last 8 months. No doubt the manhours has been reduced considerably on cleaning the parts which used to be done manually in the past in 3 shifts. From the time we went up and see the machine in Fabtech and then did the actual trial in North Carolina Facility with the actual product and finally machine ending and installed on our floor , I have to say that there services are fantastic and very prompt. Few times the need came for service in last 8 months and Costa associates react in a very timely fashion to get the machine back in operation with lowest possible down time. Customers now always look for parts ran through this machine due to finishing quality of the product and we have went down by 4 cleaning operators in dross cleaning operation and relocate those employees in other areas, in addition to that we even now have more open capacity to handle more parts with less manpower.
Strongly convinced with the machine performance and serviceability and I can simply say it’s a very suitable piece of equipment for any heavy fabrication industry.
We purchased a Geka 55SD Ironworker a number of years ago from Neiman and we were pleased with their approach to handling any import factors and their timely delivery of the machine once it landed here in Canada. The windows based interface is user friendly and our staff received top notch training from Neiman’s technicians once the machine was installed. We would recommend this machine along with Neiman’s implementation expertise to other fabricators…but not to our competition!
[Neiman Machinery's] upfront technical service has been a great experience. Follow up is tremendous... couldn't ask for better.
[Neiman Machinery] has always been very professional and responds very quickly to requests. [They have] helped us once again by having replacement parts for our Haeger PEMSERTER® ready for pick up within 12 hours.
Upon taking over the Maintenance supervisor position at TTI Langley, I have received nothing but the best in service and tech support from all of the staff at Neiman Machinery. Thank you to you all and keep up the outstanding work!!
[The sales person at Neiman Machinery was a] nice guy to speak to. Very polite, looked after my request to get the service done right away. Keep up the good work.
Excellent service! Technologically up to date-received copy of invoice by e-mail rather than fax. Very helpful. A great experience all around. Thank you!!
We purchased our Haeger insertion press from Neiman Machinery Sales Inc. in 2002 and have maintained an ongoing relationship with them ever since. [They have] always treated us very professionally, and [are] a pleasure to work with.
As always, Kurt (And Neiman Machinery in general) performed beyond expectations. Kurt's professional attitude, expertise and genuine care for our Company is very refreshing to say the least. It gives us great confidence knowing that Kurt is in our corner and is so willing to tackle any situation that occurs with ease. I couldn't imagine trusting our machines with anyone else.
I called needing a manual for an older machind so I could service my customer and Terry really helped me out and got me what I needed.
As a first-time buyer of a laser cutting machine, I was impressed with the service I received. Terry from Neiman Machinery has been fully supportive throughout the process: From the initial setup of the machine, to having my very first part made. I was impressed. Thanks.
[Neiman Machinery] was very courteous and helpful [and] knew exactly what part I required and shipped the part out as requested.
Very complete information - very quickly. Much appreciated.
Very honest and willing to get things going straight!!! Excellent service when we bought these 4 ALLSTEEL [Press Brakes].
I have contacted Neiman several times over the last few weeks since arrival of our press brake and they're always able to respond very quickly! Friendly & Knowledgeable .... all around great service!
Matthew and I worked together on getting the shipment processed and cleared through customs. He is remarkable and understands exactly what is needed for the broker. It was a delight to work with him.
Thank you for helping us with the CNC, it has been working fine. I know, it was a bit of a situation, but your positive attitude and service really made a difference in the good outcome, thanks for arranging.
Helpful and fast response.
[Neiman Machinery] took very good care of us in our "moment of need".
Very professional...Good Work
Fast, courteous and very helpful. A pleasure to deal with.
Kurt (Neiman Machinery) is very much helpful, it was nice dealing with him. I will certainly offer him my business when needed.
Hi Kurt, Just want to let you know Rick Gross is really a pleasure to deal with. He's a keeper!
Fantastic and expeditious customer and technical support.
Great service. Prompt responses and very helpful in all ways.
[The service rep from Neiman] was successful with getting our press running – he is a great asset to your company I’m sure, and it’s always a pleasure working with him.
Alan from Pride Signs Ltd. rated Neiman salesperson, Terry Skead, 5/5 for courtesy, knowledge, professionalism and helpfulness.
[Neiman's sales rep] is working well under pressure with a tight deadline.
A big thanks to Terry for swinging by here. He is a gentleman and a pleasure to work with. He represents your business well.
Matthew is a great person to work with.
I’ll rate your performance 100% I literally talked to you two minutes ago and I already have the invoice.
You are incredible, Matthew!!!!!!! :)